Frequently Asked Questions
Washer Frequently Asked Questions
Jobs are texted to all washers within range of a customer. Accept a job by opening the app. Coordinate a time with the customer then provide updates when you pick up and deliver the job using the prompts in the app.
Absolutely. Check out our How to Make Money page for information about how going to the laundromat affects your earnings. Basically, your total earnings decrease, but your dollar per hour rate would increase.
Contact customer support.
We are happy to support you anyway we can. As a Londr washer, we will provide you with customized marketing materials, if requested. You can also build your washer profile page and share it with your own network.
Londr is a growing company and may not have many customers in your area. The best thing you can do is create a washer profile in the app so that you can share your Londr business with your network. Plus, when people sign up with Londr from your profile page, you get a $5 bonus, and we’ll give the client $5 off their first order.
Yes, you’ll be able to read about the customer’s requests before accepting the job, and can choose to not accept the job if you desire.
If clothing gets ruined, you are responsible to inform your customer, if needed, Londr can step in to help resolve those issues. We are 100% insured to help you resolve problems. We do not penalize our washers in any way, but request that you maintain a high-average of customer reviews. If your average review score drops below a 3-star rating you will be delisted from our platform.
Yes. Just make sure to keep your jobs entirely separate to ensure the best experience for your customers, and YOU!
Typically, a “load” is determined by the kind and color of clothes being laundered, the size of your machines, and how tightly you pack (both the machine and the Londr bag). For these reasons, a Londr bag contains somewhere between 2.5 and 5 loads of laundry.
We make keeping track of your earnings easy. At the end of the year Londr will send you a 1099 form showing your earnings that you can use when you file your taxes.
Yes! Your clients have the ability to tip and rate you once you deliver their laundry back to them and mark it as delivered.
Yes they can request a special detergent, and we ask our washers to honor ALL customer requests. You will know about the customer’s request before accepting the job, and can choose to not accept the job if you desire.
As a Londr Washer, you are the first line of customer support for your customers. If you can’t finish a job on time, we request that you simply reach out to your customer and work out when you will be able to deliver the job. As long as the customer is happy, no further action is required.
If your average review score drops below a 3-star rating you will be delisted from our platform. Also, if you violate our terms of service you will be delisted from our platform. Generally speaking though, Londr exists to support you as a washer. Our rates are better than other gig-washer apps, and we’re invested in giving you the best possible experience.
Yes. We have a specialized app in both the Apple app store and Android for our Washers. Download the app, create your Washer profile, and start earning money with Londr.
Check out the washer suggestions page for recommended best practices.