Frequently Asked Questions

Customer Frequently Asked Questions

Use the Londr app to place an order specifying how much laundry you have and any special instructions. You’ll then be matched with a washer in your area. Set the laundry out on the porch, and your washer will pick up, wash, dry, fold, organize, and deliver your laundry ready to be put away.

Londr bags can be purchased for $9 using your account on the Londr app.

Yes! The Londr app is available for download. You’ll find it on your device’s app store.

Simply say so when you place an order, for example, “I have one bag of laundry to be picked up ASAP, please only use dye free detergent and no dryer sheets”

Not at this time.

Our white bag is equivalent to one 13-gallon plastic bag and costs $30. Our black bag is equivalent to two 13-gallon plastic bags and costs $50. Note: If black bag is over 50 lbs, there will be a surcharge of $30.

Wherever you are, we are in large cities and small towns all over the USA! If we don’t have people in your area yet, we will find people and notify you when you can place your order.

 And, the more you share, the more we’re there! Please share posts from any of our social platforms and get the Londr love going in your area.

Need your clothes washed in a home free from pets? Need dye and fragrance free detergent? Just say so in the special instructions on the order. Our washers are asked to honor any special instructions you give, or to not take the order.

This is honestly our most asked question! If you don’t feel comfortable sending something: Don’t! For most of our customers, underwear makes up a very small portion of their laundry. After you’ve sent 95% of your clothes, you’d be surprised how manageable it feels just washing a few undies.

Similarly, some people may be particular about EVERY article of clothing they have; in that case, they could still send the household bedding and towels once a month and save a ton of time on what is usually the biggest of laundry days.

Depending on the washer, yes! Make it a part of your instructions, and send hangers with your clothes. Washers who are willing to hang as well as fold will pick up your order.

You will only be charged the day before your scheduled weekly pick up, so you can pause or cancel your subscription any time in the app 24-hours or more before pick up.

Use the app to select which day of the week you’d like your laundry picked up and what size of bag to use, and we will make sure a washer is there every week to take care of your laundry. We’ll remind you the night before to put your bag out for pick up!

Yes! Londr subscriptions are perfect for elderly parents, college students, or the busy professionals or parents in your life who simply need a break. You can create a subscription for them, and use their address as the pick up and delivery location.