Londr - Customer Frequently Asked Questions

Frequently Asked Questions

Customer Frequently Asked Questions

  • How does Londr work?

    Use the Londr app to place an order specifying how much laundry you have and any special instructions. You'll then be matched with a washer in your area. Set the laundry out on the porch, and your washer will pick up, wash, dry, fold, organize, and deliver your laundry ready to be put away.

  • How much does Londr cost?

    $39 per bag. A Londr bag can hold approx. 1 week of laundry for 4 people!

  • How do I get a Londr bag?

    Londr bags can be purchased for $9 using your account on the Londr app.

  • Where does Londr operate?

    Wherever you are. We are in large cities and small towns all over the USA. If we don't have people in your area yet, we will find people in your area and notify you when you can place your order. Also, the more you share, the more we're there! Please share posts from any of our social platforms and get the Londr love going in your area.

  • Is there a Londr app?

    Yes! The Londr app is available for download. You'll find it on your device's app store.

  • What if I have allergies? Or special requests?

    Need your clothes washed in a home free from pets? Need dye and fragrance free detergent? Just say so in the special instructions on the order. Our washers are asked to honor any special instructions you give, or to not take the order.

  • What if I need special detergents?

    Simply say so when you place an order, for example, "I have one bag of laundry to be picked up ASAP, please only use dye free detergent and no dryer sheets"

  • What about my underwear?

    This is honestly our most asked question! If you don't feel comfortable sending something: Don't! For most of our customers, underwear makes up a very small portion of their laundry. After you've sent 95% of your clothes, you'd be surprised how manageable it feels just washing a few undies.

    Similarly, some people may be particular about EVERY article of clothing they have; in that case, they could still send the household bedding and towels once a month and save a ton of time on what is usually the biggest of laundry days.

  • Do you offer dry cleaning?

    Short answer: No. Because we are a peer-to-peer service our washers don't have the equipment to offer dry cleaning.

  • Will you hang clothes instead of folding them?

    That may be a possibility at the discretion of the washer. While it is not part of our core service, customers have been known to send hangers with their clothes, and washers have been known to put things on hangers. If you want things hung instead of folded, be sure to specify this in the special instruction area when placing an order.

  • Do you press clothes?

    No. Our service is primarily wash/dry/fold.

If you have further questions, please reach out to us on our Londr facebook page, or email support@londr.com.